Training course preparing BTS in international client relation

Sales and client relation management
- Client base development
- Negotiation - Sales
- Creating of a durable value in client relations

Producing commercial information
- Integration of commercial information system
- Commercial information system management
- Steps to improve your commercial information system

Integration of commercial policy
- Variations of commercial offer in its different dimensions
- Adaptation and integration of the commercial action plan
- Participation in evolution of commercial policy

The program’s content is linked with diploma type

French / objectives:

To make students capable to communicate efficiently in the every day life as well as in the professional life.
To manage oral and written language skills on the one hand, on the other hand to develop analytical and synthetic approach.
Intensive preparation for BTS: techniques of the text résumé, making comments and document synthesis.

Communication in foreign language / Objectives:
Program is oriented to evaluate comprehension and speaking skills of the foreign language at the same time with the purpose to have a professional commercial vocabulary. The course contains speaking practice with a text, audio and video support related to commercial activities.

Economics / Law:
These programs propose student cultural and professional training. They allow understanding of complex processes of modern society clarifying legal and financial points required to know in a professional life.

Economics theory:
Introduction to economics basics. Actors of economic and social life and their behaviour - prices and revenues - Monetary system , financing and economy - Evolution and analysis of global economic indicators-international economic relations- Economic development.
Enterprise economic system:
The enterprise - know to manage - enterprise functioning - enterprise and its systems - The strategy - Enterprises and society .
Law:
Legal environment - Main actors of legal life - Laws and goods - Sources of obligations - Enterprise legal structure - Enterprise evolution - Legal side of exchange - Social law.

Professional sphere/ Commercial communication:

C3 Communicate-Negotiate
C31 Integrate relation dimensions and indicators
C32 Build up a communication situation
C33 Manage relations

Commercial activities management:

C2 Organise, plan and manage commercial activities
C21 Develop organisational management
C22 Organise commercial activities and sales team quipe
C4 Decision making in sales
C42 Decision making

Commercial projects management and presentation:

C1 Use and share commercial information
C11 To be oriented in information and organisation systems
C12 Produce value-adding information
C13 Share information within the network logical structure
C2 Organise, plan and manage commercial activities
C222 Develop coherent individual or collective organisation
C4 Take commercial decisions
C4 Develop decision making process
C43 Anticipate and act

Exams schedule

Subjects

Type

Time

Coeff.

E 1. French

Written

4 h

E 2. Communication in foreign language

Oral

30 min.*
+ 30 min.

E 3. Economics and Law

Written

4 h

E 4. Commercial Communication

Oral

40 min.*
+ 40 min.

E 5. Commercial activities management

Written

5 h

E 6. Presentation and commercial project

Pratical

1 h

Total

Optional exams** :
Communication in foreign language

Oral

20 min.

* Preparation time
** Chosen language for optional exams would be an obligatory language for other exams. The grade for the optional courses will be included in the diploma if a candidate gets un grade equal or superior to 10/20.